Press Release

McKenna succeeds Jim Waters, who is retiring after nearly 11 years of service.

In her new position, McKenna will report directly to Universal President and COO Bill Davis and will assume primary responsibility for all of Universal Orlando’s Information Service activities. She comes to Universal from Centex Destination Properties, where she was a senior vice president and CIO. At Centex, McKenna was responsible for managing customer databases, introducing customer relationship management into the marketing and sales process, and leading a senior executive team to develop technological support systems for marketing, sales and resort operations. She also implemented the company’s resort property management and reservations systems. Prior to CDP, Ms. McKenna spent thirteen years at Walt Disney Parks & Resorts in a variety of leadership positions in finance and technology.

“Michelle’s vast experience makes her the right person to lead our Information Services team into the future,” said Bill Davis, president of Universal Orlando Resort. “We look forward to her contribution.”

McKenna has a master’s degree in business administration from the Crummer Graduate School of Business at Rollins College and an undergraduate degree in accounting from Auburn University.